Support
Help with installed systems, and answers to the questions that come up most often. If what you need is not below, the form opens a request.
For a system that is not working as it should, the form at the foot of this page collects what is needed to understand the problem without having to ask twice: what kind of product it is, where it is, since when it has been happening and what has already been tried.
On products that include device status monitoring, the fault is reported by the installation itself.
Frequently asked questions
How do you choose the right technology for a space?
It depends on three things, all measured on site: how much light there is, from what distance the screen will be viewed, and how much room is available.
These are the three questions every project starts from. A screen that works perfectly in a waiting room can be unreadable in a sunlit shop window, and a surface sized to be seen from ten metres makes no sense above a counter.
What is the difference between a professional display and a television?
A domestic television is designed for a few hours a day. Professional displays are rated for continuous operation, 24 hours a day, seven days a week.
Brightness is also far higher, and so is control: content updates remotely and can be scheduled by time slot, which a television cannot do.
LED wall or large-format display?
A display has a fixed diagonal: you choose from the available sizes. A LED wall is modular, so the surface is sized to the space rather than to a catalogue, and can take proportions no single panel offers.
The practical criterion is viewing distance. Close up you need a finer pixel pitch; from further away a wider pitch is enough and costs less. Below a certain surface area, a display remains the simpler choice.
Can screens be installed outdoors?
Yes, but not the same screens. Outdoor totems are IP65 rated against rain and dust, have a vandal-resistant structure and 3000 nits of brightness, which is what it takes to stay readable in full sun.
An indoor screen put out on the street survives neither the light nor the weather: that is the difference between an installation that lasts and one that fails in its first season.
Does there have to be a power socket where the screen goes?
Not always. There are outdoor totems powered by a rechargeable battery, made precisely so they can stand where they are needed rather than where the power is.
For setups that change often there are also totems on mobile stands with a folding structure, which move and store away without a technician at every changeover.
Who updates what appears on the screens?
Content is managed remotely, from a single place, without standing in front of the screen. It is organised into schedules and time slots, so the right message appears on its own when it should.
The company that owns the installation can do this, or FB Digital Solutions can: content management is one of the steps we cover.
Can several locations be managed at once?
Yes. From one place you publish the same content to every location, or different content to each.
It is the main reason a company with several shops moves to digital: a promotion starts everywhere at the same moment, with nothing to ship and nobody to ask to change a sign.
Do the contents have to be ready beforehand?
No. Producing the content is one of the steps we cover, alongside analysis, design, installation and support.
A screen switched on with nothing to show is a cost, not a tool: that is why content is not a separate service but part of the project.
What happens after installation?
The installation stays looked after: support and management are part of the process, they do not end on handover day.
On the products that offer it there is also device status monitoring, which reports a fault instead of leaving the customer to notice. Across a distributed network that is the difference between knowing and not knowing that a screen is down.
Can we see a working installation before deciding?
Yes. The Palermo showroom is open to the public and has screens running: the brightness and rendering of a surface are judged by looking at them, not by reading a spec sheet.